Shipping policy

Delivery

UK-wide delivery

We like to keep things fair so in most cases we offer shipping based on the size of the item and your location and we don’t pass on the full shipping cost to you. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process.

The final cost of your delivery is stated at checkout and is determined by your location and weight. We reserve the right to quote on any orders that we consider to be remote even after the order has been placed. Please contact us if there is any confusion.

International Delivery

Please note that for international deliveries, Lamisa has no control over any customs or import duties that could be levied when the delivery reaches your destination country and for which you will be liable. These customs charges can also cause delays.  

Estimated Timing

We are commited to getting your items to you as quickly as possible. Delivery timings depend on the items ordered and your location. Please be aware of the following information:

  1. When placing your order with us, please note that product availability timing is noted on the product page of the item. If you have ordered multiple items, we will dispatch when all items are available.
  2. We will communicate with you throughout the ordering and shipping process. An email will be sent to you as soon as your order has been dispatched with information on the delivery process.
  3. We rely on a range of delivery services to get your items to you safely and as quickly as possible. We only deliver with reputable companies, therefore delivery may take a little longer. We think getting your forever piece to you in excellent condition is worth a short wait.
  4. If you have a critical delivery date, please let us know and we will do our best to meet your timings.

Product Availability

Product availability and estimated production times are outlined on each product page. Production/arrival times are a best estimate and may change at any time. We will keep you updated on your order but cannot be held liable for unforeseen delays.

Delivery Partners

We use a number of different couriers and specialist delivery services who are used to handling fragile and heavy items. This depends on your location and which items you have ordered. Each order is discussed within our team to make sure we use the right service for your items and to ensure your items arrive in perfect condition.

Insurance

All of our products are carefully packaged to prevent breakage in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us within 7 days of the arrival of your package for instructions. Do not assemble or use the item. 

Lamisa is in no way responsible for any delays in shipping, damages in transit, packages not received, arrival of your order at the wrong location due to incorrect delivery address or international customs issues.

Shipping charges in case of missed delivery

If a delivery attempt has been made by our courier and the order has not been collected from the local courier depot within 18 days, the items will be sent back to us. If this event occurs you will be required to pay the shipping fee again to have your order shipped again to your delivery address.